Do you every call support numbers and navigate through the menus, knowing that your question will require human intervention? Print out http://paulenglish.com/ivr/ and keep it handy if you want to know the secrets to get to a human as quickly as possible. No guarantee it will still work when you need it, but if it does it can reduce your frustration and not waste as much of your valuable time.
Bill Vilberg
305-284-3949 (work); 786-218-3052 (cell); 305-255-9138 (home)
